Frequently Asked Questions (FAQ)

We’ve compiled answers to the most common questions about our products, orders, shipping, and policies. If you can’t find your answer here, feel free to contact us:
 📧 contact@sedjuce.com

1. What products do you sell?

We specialise in women’s fashion, focusing on underwear, lingerie, and accessories.
 All our items are carefully selected for quality, comfort, and style.

2. Do you ship within the UK?

Yes, we currently ship within the United Kingdom.
 For international shipping, stay tuned — we plan to expand in the near future.

3. How long will delivery take?

Processing time: 1–2 business days
 Delivery times:

  • Standard: 2–4 business days

  • Express: 1–2 business days

  • Next-Day: Orders before 2 pm, delivered next working day

You will receive a tracking link once your order is dispatched.

4. How can I track my order?

Tracking details are sent to your email once your order has been shipped.
 If you haven’t received tracking info, email contact@sedjuce.com.

5. What is your returns & refunds policy?

Due to hygiene reasons, intimate products like underwear and lingerie cannot be returned unless faulty.
 For defective, damaged, or incorrect items, contact us within 48 hours of delivery for a replacement or refund.

For full details, see our Refund & Returns Policy page.

6. How do I cancel an order?

Orders can be cancelled within 1 hour of placing them, if the warehouse has not started processing.
 Email contact@sedjuce.com immediately to request a cancellation.

7. How do I choose the right size?

Each product page includes a detailed size guide.
 For assistance, contact us at contact@sedjuce.com with your measurements, and we’ll help you find the perfect fit.

8. How is my payment information secured?

All payments are processed securely through:

  • Shopify Payments

  • Stripe

  • PayPal

  • Apple Pay / Google Pay

We do not store credit card details on our servers. Your data is encrypted and fully PCI-DSS compliant.

9. How is my privacy protected?

Your privacy is important to us. All customer data is handled according to our Privacy Policy and Cookie Policy.
 We never sell your personal information and comply fully with UK GDPR.

10. Can I change my shipping address after placing an order?

Once an order is placed, you can only change the shipping address if the order has not yet been processed.
 Email contact@sedjuce.com as soon as possible.

11. Do you offer gift wrapping or discreet packaging?

Yes! All orders are shipped in discreet, plain packaging to protect your privacy.
 Gift wrapping may be added for selected items (subject to availability).

12. How can I contact customer support?

For any questions, concerns, or assistance, reach out to us:

📧 contact@sedjuce.com
 We aim to respond within 24–48 hours on business days.